Shipping Policy
Payment Methods
You can select your desired items and choose Cash on Delivery to place your order. For returns, please refer to the store's return and exchange policy.
If you have any questions after receiving your goods, please feel free to contact our online customer service. We are available 24/7!
🚚 Logistics Terms
Shipping Fee: Free shipping on all items (excluding special promotions).
Shipping Time: After successful payment, we will prepare and ship your order within 3 business days (delayed in case of public holidays).
Delivery Time: Expected delivery within 7-10 business days after shipment.
Signing Instructions:
Please fill in an accurate and legible address and contact number when placing your order;
Please check the outer packaging for damage and ensure the quantity of goods matches the order upon receipt;
You have the right to refuse delivery if the outer packaging is damaged or shows signs of resealing;
If you are unable to sign for the package yourself, you can authorize someone else to receive it on your behalf. The courier is only responsible for delivery to the designated address and cannot guarantee delivery to the recipient.
⚠️ Order information cannot be modified after confirmation, please fill it in carefully. For orders delayed due to incomplete information, we will contact you via email within 5 days. If we do not receive a reply, we will arrange a return and refund.
🔄 Returns and Refunds
If the product has quality issues, you can apply for a full refund;
The return and exchange policy is subject to the instructions on the product details page and the order process;
When returning goods, please ensure that the product, gifts, accessories, packaging, and relevant documents are complete (if there is an invoice, please return it as well);
If invoices are required due to returns or other reasons, we will process them for you in accordance with the law.
❓ Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: Different carriers have different delivery times; please refer to the "Transportation Company" information in your order.
Q2: How do I file a complaint with the courier?
A2: You can contact the local customer service hotline of the "Transportation Company" in your order.
Q3: How long does it take for the package to arrive after shipment? A3: Generally, delivery will be made within 7 business days after shipment (excluding Sundays and public holidays).
Q4: What should I pay attention to when signing for the package?
A4: Please check that the outer packaging is intact. If there is any damage, you can refuse to accept the package.
Q5: Do I need to show identification when receiving the package?
A5: No. The courier is only responsible for delivery to the designated address. It can be received by a receptionist, colleague, family member, etc.
Q6: What if the order shows that it has been signed for by someone else?
A6: Please contact the customer service of the shipping company listed in the order for assistance.
Q7: How do I check the logistics status?
A7: Please check the corresponding courier's official website or mini-program according to the shipping company information in the order.
If you have any questions about the delivery terms, please contact our customer service team (7×24 hours online):
📧 service@mail.myldyfn.com